Deputy Manager - Mem

About Us

VBL is part of the RJ Corp group, a diversified business conglomerate with interests in beverages, quick-service restaurants, ice-creams, and healthcare. VBL is one of the largest franchisee of PepsiCo in the world (outside USA); with over 3 decades of association with PepsiCo. In India, VBL is a key player in the beverage industry in India with presence in 27 states & 7 union territories. Our overseas operations span across Indian subcontinent (Nepal & Sri-Lanka) and Africa (Zambia, Zimbabwe & Morocco).

Details of the Job

Key Responsibilities:

Manage and train inbound customer care agents
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
Interact with internal customers , responding to their questions and guiding them to the appropriate service
Should be experienced in handling a team.
Data Collection & Analysis, report generation, performance tracking and System Improvements
Front End User / on field users technical support for the MEM Systems , Mobile Applications.
Users Training familiarity with IT Infrastructure
Strong Team coordination skills, collaboration with internal teams , IT , Vendors
 

Candidate should have Strong Analytical Skill , understanding of database management system , Problem solving attitude & Attention to details. Preference for Candidate with prior knowledge of SAP .

Prior experience in App. Support & candidate with degree or diploma in computer application is preferred.

Competencies